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Date of latest changes: 23.01.2025

The Company adheres to and complies with “Know your customer” principles, which aim to prevent financial crime and money laundering through client identification and due diligence.

The Service is owned by POSITIVE GAMING LTD., a limited liability company registered in Autonomous Island of Anjouan, Union of Comoros with company registration number 15928 with registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros (“Company”), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005 (the "Company") on the one hand, and the person accepting the offer, posted on the Internet at the permanent address https://csgopositive.com/en/agreement/, on the other hand, the present User Agreement (Terms of use) concluded as follows.

1. Introduction

These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service").

The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user in https://csgopositive.com . We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.

We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.

SDD — simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds

CDD — customer due diligence is the standard for due diligence checks, used in most cases for verification and identification

EDD — Enhanced Due Diligence is used for high-risk customers, large transactions or special cases.

The Company reserves right ot initiate KYC process at any time for any Account.

Evaiding or failing KYC procedure may lead to Account suspension with all funds being held by the Company

During this process, the user will have to input some basic details about themselves and then upload:

• 1 ) A copy of Government Issued Photo ID (in some cases front and back depending on the ID document)
• 2 ) A selfie photo of themselves holding the ID document
• 3 ) A bank statement / utility bill

Guideline for the “KYC Process”

1 )Proof of ID:

• Signature Is there
• Country is not one of the Restricted Countries listed in Terms of Service
• Full Name matches client’s name
• Document does not expire in the next 3 months
• Owner is over 18 years of age

2 )Proof of Residence:

• Bank Statement or Utility Bill
• Country is not one of the Restricted Countries listed in Terms of Service
• Full Name matches client’s name and is same as in proof of ID
• Date of Issue: In the last 3 months

3 ) Selfie photo with ID:

• Holder is the same as in the ID document above
• ID document is the same as in “1”. Make sure photo/ID number is the same
• No digital postprocessing is applied to photo